Do you find it difficult to achieve genuine engagement in conversations with your community?

Hosting quality conversations about change can be challenging.

Conversational intelligence is an essential future skill. Hosting conversations involves emotional intelligence, deep listening, problem-solving, creativity, agility and flexibility. That’s where The Tourism Colab comes in.

Hosting Conversations in Tourism will answer your questions about:

  • How to host good conversations in tourism.
  • How spaces of genuine collaboration are formed.
  • How good actions can be generated through co-creation.
  • How to shift from community consultation to community empowerment.
  • How to plan your community conversations.

If you want to know more about the building blocks for good conversations in tourism, then this course is for you!

About this Course

The aim of this course is to explore the characteristics of good communication and how to design conversations that can lead to action. During this 5 week course we:

  • Learn how to design and facilitate conversations that empower co-learning, empathy and future thinking.
  • Learn how to design and create the space for constructive engagement.
  • Develop the practical skills to design and implement conversations in tourism

Hosting Conversations in Tourism is a 5-week course that develops skills in community engagement and deep conversations.

The course is divided into 5 modules and includes:

  • 5 x online learning modules
  • 5 x Learning Circles (1.5 hr zoom webinars and course notes).
  • Access to The Tourism Colab's membership community (3 months).
  • Certificate of completion.

Participants learn how to design, engage in and facilitate quality conversations and to enhance their listening and communication practices.

Online Class Schedule

SESSION 1 - October 26, 2021

9.00 AM Auckland (NZDT).

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Topic: Framing conversations | Hosting Community Conversations

SESSION 2 - November 3, 2021

9.00 AM - Auckland (NZDT).

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Topic: Hosting & preparing the space | Hosting Community Conversations

SESSION 3 - November 10, 2021

9.00 AM Auckland (NZDT).

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Topic: Designing conversations | Hosting Community Conversations

SESSION 4 - November 17, 2021 

9.00 AM Auckland (NZDT).

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Topic: Facilitating conversations | Hosting Community Conversations

SESSION 5 - November 24, 2021

9.00 AM Auckland (NZDT).

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Topic: Preparing a community engagement plan | Hosting Community Conversations


Q. When does the course start and finish?

The course website will open one week prior to the start date. At this time, Module 1 will be made available. Each module will be made available generally one week ahead of time. (Delays from time to time may result due to public holidays or other events).

Q. How is the course run?

The course will be run using Zoom, course materials are made available on Teachable.

Learning circle webinars will be recorded and made available for viewing. On the CoLab weeks, group work and coaching work and will not be recorded.

Q. What happens if I can't attend the live webinars?

The course may be completed asynchronously. That is, you can view the learning materials and the webinar recording in your own time, and go through the CoLab worksheets and exercises on your own. Q&A sessions WILL NOT be recorded.

Q. How long do I have access to the course?

After enrolling, you have unlimited access to this course for three (3) months, across any and all devices or until further notice.

Q. What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Q. Will the course be offered at a later date?

Yes. The course will be offered again (dates to be confirmed) but we can't guarantee the same pricing. If you would like to take the course now, all the materials including the webinars will be available for download to view at a later date, and you can email the instructor anytime.